Field Service Technician
Looking for a new opportunity in the mining industry? Come join our team! Independent Rebuild Specialist has been proudly serving the industry for 20+ years and continues to grow. We are currently seeking experienced candidates for a full-time Field Service Technician position.
Field Service Technicians work on-site to diagnose, troubleshoot, and repair Caterpillar diesel engines and heavy mining equipment, including haul trucks, dozers, loaders, excavators, and other support equipment. This role requires strong mechanical and technical skills, attention to detail, the ability to work independently, and a commitment to safety and quality workmanship.
STARTING WAGE (CAD)
$65-$75 /hr
PAY FREQUENCY
Weekly
ROTATIONS
14 Days
HOURS PER SHIFT
12 hr Shifts
Required Responsibilities
- Diagnoses and troubleshoot diesel engines and related equipment.
- Organize and maintain all information including photos, inspections, and part orders for each service call.
- Complete and submit service reports, repair inspection forms, and warranty reports.
- Charges time to appropriate job number and coordinates returns for parts credits, core credits, and signed documents for warranty services with appropriate personnel.
- Proficient use of Caterpillar’s Service Information System (SIS), Technical
- Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and management.
- Communicates effectively with customers verbally and in writing to ensure all repairs are completed correctly and in a timely manner.
- Safely rigs or hooks components for lifting
- Removes, repairs, and installs major components in varying configurations of equipment
- Performs work accurately with no rework and adheres to a warranty budget.
- Marketing Information (TMI), Microsoft Outlook (email), laptop, com adapters, and mechanical tooling.
- Proper use of Caterpillar Electronic Technician (ET) and Service Information
- System (SIS) to request correct parts, diagnose, and repair equipment with minimal supervision.
- Maintains service vehicle in safe and good repair
- Maintain vehicle, tooling, and equipment in good working order
- Maintains good customer records on jobs that have been assigned
- Keeps up to date with developments in tooling, technologies, and new equipment.
- Uses safe working practices and follows all company safety requirements.
- Maintains a clean and organized work area.
- Other duties as assigned by management.
Required Qualifications
- Physical Demands
- Standing
- Walking
- Use of Hands
- Hearing
- Ascending or descending ladders, stairs, etc.
- Heavy work that includes lifting and/or moving objects up to 100 pounds or more.
- Ability to work outdoors in all weather conditions.
- Ability to work in temperatures ranging from -40°C to +40°C.
- Ability to perform physically demanding work in a mining environment while wearing required PPE.
- Travel Requirements
- 75%-100%
- Travel to and from Fort McMurray for scheduled rotations
- Company flights are provided from Calgary or Edmonton to Fort McMurray
- Camp or Condo accommodations provided while on shift.
- Camp meals or groceries provided while on shift.
- Work Schedule
- 14 days on / 14 days off rotation
- 12-hour shifts
- Day shift and night shift rotation required
- High school diploma or equivalent
- Valid driver's license with a clean driver's abstract.
- Red Seal Heavy Equipment Technician (HET) Journeyperson Certificate required
- Fall Protection certification required
- Elevated Work Platform certification required
- 2+ years of mining experience required
- 3–5 years of field service experience, preferably on a mine site
- Strong communication skills.
- Strong problem-solving skills.
- Experience troubleshooting, diagnosing, and repairing Caterpillar diesel engines, including C18, C27, C32, 3500 Series, and C175 engines
- Heavy Equipment experience required (haul trucks, excavators, loaders, dozers, graders, and other mining equipment)
- Working knowledge of Microsoft programs
- Understanding of Caterpillar warranty programs and coverage preferred
- Advanced knowledge of ET/SIS/TMI
- Ability to work independently with little or no direction
Preferred Qualifications
- Experience working on engine tear down, rebuilds, and complete system repair preferred
- Knowledge of parts used
- Clean repair and recondition equipment and components based on CAT Re-Use criteria
- Strong conflict resolution and critical thinking skills.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Supplied tools
- Company-supplied FR coveralls and PPE (hard hat, safety glasses, gloves, hearing protection). Steel-toed boots are not provided.
Ready to Work Here?
Frequently Asked Questions
What industries and applications does Independent Rebuild Specialist primarily serve?
Our work is focused on mining, oil and gas, and industrial operations that rely on high-horsepower equipment. These applications often involve long duty cycles, demanding environments, and significant downtime costs when critical equipment is unavailable.
Where is Independent Rebuild Specialist field support currently available?
Dedicated field support is currently concentrated in select Canadian oil sands service areas. Other North American projects may be considered depending on location, engine program, schedule, staffing requirements, and overall scope.
How does your dedicated 24/7 field support program work?
Qualifying programs can use four-person field service teams working two-week rotations. Within each rotation, two technicians are on shift and two are off shift, working 12-hour shifts to maintain continuous on-site coverage.
What services can your field technicians provide on site?
Field support can include installation assistance, commissioning, troubleshooting, maintenance support, inspections, warranty-related service, and site coordination. The exact scope is developed around the customer’s engine program and operating requirements.
Can your technicians assist with engine installation and commissioning?
Yes. Our technicians can provide support during installation preparation, startup, commissioning, and return-to-service activities. This helps create continuity between the rebuilt engine, the installation process, and the equipment’s return to operation.
Do you provide on-site support for warranty-related engine concerns?
Yes, warranty-related service can be part of the field support program. Our team can assist with issue documentation, technical review, troubleshooting, and coordination so warranty concerns have a clearer path toward resolution.
What qualities do you look for when hiring technicians and other team members?
We look for people who are dependable, coachable, detail-oriented, accountable, and serious about doing quality work. Mechanical aptitude and technical skill are important, but so are consistency, professionalism, willingness to learn, teamwork, and pride in the finished product.