Field Support
Experienced Field Technicians, Available Around the Clock
24/7 Field Support for Canadian Oil Sands Operations
Getting a rebuilt CAT engine back to work is only part of the job. Independent Rebuild Specialist provides dedicated field service for qualifying CAT 3500 and C175 customers who need experienced technicians available after delivery.
With field service built into your CAT engine program, your team has direct access to experienced technicians instead of relying solely on dispatch. They can assist with installation, commissioning, troubleshooting, maintenance, and warranty-related service needs.
Support Built Around Uptime
Every minute matters in uptime-critical operations. Dedicated field support gives your team access to experienced technicians who understand your equipment and can assist with troubleshooting, repairs, commissioning, and maintenance. With technicians already on site, your team won’t lose valuable time waiting for support to arrive.
For qualifying programs, Independent Rebuild Specialist can provide 24/7 on-site coverage through four-person field service teams working two-week rotations. Because service needs can arise at any hour, our field support team works in two 12-hour shifts, with two technicians on shift at all times, ensuring support is available whenever it is needed.
When equipment reliability is critical to production, having experienced field support available around the clock helps reduce downtime and keep equipment moving.
What We Support
Installation Support
Installation Support
Commissioning
Commissioning
Troubleshooting
Troubleshooting
Maintenance Support
Maintenance Support
Warranty Support
Warranty Support
Site Coordination
Site Coordination
Why Our Customers Choose Field Support
Immediate access to product support when needed
Reduced equipment downtime with faster field response times
Direct communication with experienced technicians familiar with our engines
Support throughout installation, commissioning, troubleshooting, and ongoing maintenance
Improved coordination between engine rebuilds, delivery, installation, and field operations
Increased confidence that equipment issues are addressed quickly and effectively
Field Support Availability
Field support is currently focused on Canadian oil sands operations and is available only in select service areas.
For customers outside that area, on-site field support may still be considered as part of a CAT 3500 or C175 engine rebuild or engine supply program. Availability depends on location, scope, schedule, and program requirements.
If you are interested in including field support with your engine rebuild plan, contact Independent Rebuild Specialist through our general inquiry form or call 1 303 659 4562.
Please include your engine models, site location, estimated timeline, and the type of on-site support you are looking for.
Field Support FAQs
Where is Independent Rebuild Specialist field support currently available?
Dedicated field support is currently concentrated in select Canadian oil sands service areas. Other North American projects may be considered depending on location, engine program, schedule, staffing requirements, and overall scope.
How does your dedicated 24/7 field support program work?
Qualifying programs can use four-person field service teams working two-week rotations. Within each rotation, two technicians are on shift and two are off shift, working 12-hour shifts to maintain continuous on-site coverage.
Can your technicians assist with engine installation and commissioning?
Yes. Our technicians can provide support during installation preparation, startup, commissioning, and return-to-service activities. This helps create continuity between the rebuilt engine, the installation process, and the equipment’s return to operation.
Do you provide on-site support for warranty-related engine concerns?
Yes, warranty-related service can be part of the field support program. Our team can assist with issue documentation, technical review, troubleshooting, and coordination so warranty concerns have a clearer path toward resolution.
Can your field technicians work directly with our maintenance team, planners, and site personnel?
Yes. Our field teams regularly coordinate with customer personnel to align with site procedures, maintenance schedules, reporting requirements, and operating standards. Effective field support depends on integrating with the customer’s operation rather than working separately from it.